Could you please logout completely and log back in again.

If this does not work you will need to delete your machine cookies to clear this out.  To do this please follow the steps below:

With a PC using Internet Explorer

1.  Close down all web browsers

2.  Right click on the Internet Explorer Icon 3.  Choose Properties 4a. With IE7 click 'Delete' then 'Delete Files' and 'Delete Cookies'

4b. With IE 6  Choose 'Delete Cookies', then 'Delete Files'

With a PC using Firefox

1.  Open Firefox

2.  Choose 'Tools' and then 'Options'

3.  Choose the 'Cookies' tab

4.  Choose 'View Cookies'

5.  Click on the 'liverpoolfc.tv' folder and click 'Remove Cookies'

6.  Choose the 'Cache' Tab

7.  Click on 'Clear Cache'

With a Mac using Safari

1.  Click on 'Safari'

2.  Choose 'Preferences'

3.  Click on 'Security'

4.  Choose 'Show Cookies'

5.  Sort by website and remove all '.liverpoolfc.tv' (Alternatively just choose 'Remove All') 6.  Click 'Done'

With a Mac using Firefox

1.  Click on 'Firefox'

2.  Choose 'Preferences'

3.  Choose 'Privacy'

4.  Click on 'Cookies'

5.  Choose 'View Cookies'

6.  Sort by website and remove all 'www.liverpoolfc.tv' cookies (Alternatively just choose 'Remove All Cookies') 7.  Click 'OK'

Please make sure that you are trying to login to the area you have signed up for. If you are a member or have a registration with the online sales part of the site, please note that your login details apply only to our online sales page.

You will need to create a separate registration with the website from our registration page to login to www.liverpoolfc.tv, Online store and LFC TV Online subject to subscription status.

You may have 2 sets of login details.

One set will be for the main website which is the full email address you used when/if you registered with the site. You will also have chosen your password at this point.

The other set maybe for the Online Sales page which is your Members/Fancard number and your password.

if you do not know either of these, please email the following information via our contact form:

Any email addresses you may have used to sign up

Your Date of Birth

We recently changed video service providers to a World leading streaming service provider. We also dropped our Real format to bring in Flash to offer higher quality, more reliable and more compatable video for all our customers.

To download the latest version of Flash player please click here>>

There are a number of things you can check with regards to stream quality and on the links below you will find a lot of advice. 

Key checks are:

- Please ensure you do not have the video screen too large; the quality will reduce the larger you make the picture.  

- You may find that Flash looks better for you than WMP or the other way around so try both options.

If you still find you are having problems please contact us through the contact form.

The e-season ticket is an online pass that gives you access to premium content on the site. Only e-season ticket holders can access this premium content on Liverpoolfc.tv.

Here's a run down of the great content and benefits that you will be able to enjoy with your e-Season Ticket this season:

Match Coverage

For all Premiership and Champion's League (or UEFA Cup) games:

- Live audio coverage

- Video goals and 15 and 40 min highlights for every match available online for you to watch, whenever you want.

Live video coverage selected friendlies plus selected UEFA Cup games (if applicable – hopefully not!)

Live video coverage of selected youth matches + goals and highlights from all Reserve matches.

LFC TV

e-Season Ticket holders will be able to stream our dedicated TV Channel LFC TV in its entirety from the e-Season Ticket area as part of their e-Season Ticket subscription.

News, Interviews & Press Conferences

Archive Matches & Documentary Footage

Ticket Access & Forums

500 tickets for every home Premier League match** are reserved for e-Season Ticket holders to purchase.

e-Season Ticket holders have their own private forum on our message boards.

We do hope you enjoy our e-Season Ticket coverage this season.

To find out more and to test the e-Season Ticket, please visit our Preview Area >>

1. To download from Liverpoolfc.tv you will need Windows Media Player. This player comes inbuilt on almost all machines. If you do not have this player it can be downloaded for free from Microsoft

2. To stream new content from Liverpoolfc.tv you will need either Flash Player or Windows Media Player.

Flash Player

If you do not have this player you can download it for free from Adobe.

Please note, we recommend you download the latest player available.

Windows Media Player

This player comes inbuilt on almost all machines. If you do not have this player it can be downloaded for free from microsoft.

Step One

Please can you perform a full log out of the site then log back into www.liverpoolfc.tv with your chosen user details. Please remember your username will be the full email address you registered with us.

Step Two

When you log into the site, a session cookie is dropped onto your machine to tell the site to remember who you are for a set period of time. As this cookie is time specific, problems can be caused if there is an incorrect time or date set on your machine.

To check this possibility please first:

1. Perform a full log out from liverpoolfc.tv.

2. Enter 'Tools' on your browser toolbar.

3. Select 'Internet Options'

4. Click 'Delete Cookies'. This will remove the cookies that store information about you for web sites that may be out dated. (If there is no 'Delete Cookies' choose 'Settings' - 'View Files' and delete the contents of this folder.)

5. Close down your web browser.

Please now check the settings on your computer by following the instructions below:

1. Open the clock in the bottom right hand corner of the page.

2. Choose the 'Time Zone' tab and ensure it is set to the correct zone.

3. Choose the 'Date & Time' tab and carefully ensure that both the date and time are correct. Please remember the time is recorded in the 24-hour clock.

You should now find your access to the site restored